Holiday Tour and the Napa Register.
Thursday, December 20th, 2007
The Inn On First actually made it to the Napa Register for the Holiday Tour. You can read all the juicy details at http://www.napavalleyregister.com/articles/2007/12/19/business/local/doc4769c13e251c6378528373.txt. They even took a picture of the choral group in front of the fireplace, although we weren’t noted at the location of the photograph. Nonetheless, out of 13 inns, our name made it into the article. As a newly formed business this was an important distinction as we are competing against the very best of bed and breakfast inns in Napa. As the newcomers on the block, only 6 months in business, we were feeling a bit overwhelmed by the history of some of these innkeepers: upwards of 26 years of experience. How do you compete against that? The bottom line: you don’t. You compete against yourself. You continue to work hard, provide good service, quality food, and hope that you guests will come to appreciate the unique offering of attention they receive here at the Inn. Are we perfect? Not at all. Sincere? Absolutely. We care deeply for each person who walks through the door.
We can’t always guarantee, though, that our gifts or offerings will match what the guests require. I suppose that is why we are willing to tell people: “We may not be a good fit for you”. There are times that potential guests express hesitation at staying here at The Inn On First, and we cannot be afraid to encourage them to continue looking elsewhere for lodging. Sometimes it really is best to admit that you cannot meet every need, want, and desire. The best we can do is to offer someone or someplace else that might be able to do that. As for the guests we do serve, we are grateful that they are propelling us to success; and for as long as we succeed we will strive to remember that service above self is what matters.
